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WEB TRENDS

New trends are emerging in the fast paced world of the Internet. A major change in viewpoint is occurring - that a Web site is a publication and not a static electronic brochure. If a visitor clicks on your site once, reads it all and then returns in a week or two and finds it is still exactly the same, they never come back again! A new Web career emerging this year will be - Content Strategy and Development.

The Web Content Report (www.ragan.com) says industry experts have tipped these trends as the ones to watch in 2001:

  • Original content will be the big draw card on Web sites this year. Forrester Research's recent study shows 75 percent of respondents ranked content as the No.1 reason why they return to Web sites. Ease-of-use followed second at 66 percent; then quick download times at 58 percent.

    If your web site does not have relevant content that is easy to find you will continue to lose more and more visitors. Your Web site is more like a magazine than a brochure and it needs a good content editor. Learn to integrate your communications and IT functions. Find out what your target audience is interested in and supply that. Update it at the very least once a month.

    Interactivity is the buzz word
    http://www.clickz.com/cgi-bin/gt/article.html?article=2944 http://contentious.com/articles/001105-1.htm

  • E-newsletters bring visitors back. People may forget to visit your site, but they never forget to read their e-mail. Savvy Web marketers will use this effective tool to tell their visitors about the new, original content on their site and lure them straight back in. This tool can increase you traffic by as much as 20%.
    http://www.clickz.com/cgi-bin/gt/article.html?article=3076

  • Usability testing. Two years ago almost no sites were doing usability testing says Nielsen, the guru of Web site content and testing. The practice is catching on fast and of the 20 million sites out there about 20,000 now do usability testing. Most sites use it on an already developed design and not to guide their design. "Companies that test their redesigns via user testing are likely to see at least a 50 percent increase in usability, but that number can reach 1000 percent if a design is determined by user testing," says Nielsen. Case in point is www.talktogov.com. They redesigned their site using audience surveys and usability testing and increased usability by 400%.

  • Online advertising is not bringing home the bacon.

    Click through rates are at an all time low. Nielsen provides an insight into why Web users ignore online banner ads - they like to feel in control when surfing your site. Any signs of you trying to control or manipulate them and they click right out. http://www.useit.com/alertbox/20001224.html

  • Major changes in search engine submission tactics are coming. The most significant changes in search engine submission this year will be two new programs: pay-for-placement and self-serve paid inclusion. See www.searchenginewatch.com. Lycos, HotBot, Netscape Search and AOL Search will offer top placement for cash.

  • Privacy: The biggest legal issue for Web content managers this year will be privacy. Make sure your site includes a privacy policy, and ensure your staff honors it. http://www.publish.com/features/0012/feature13.html

Take these insights to heart and have a great year on the Net.

Sally Falkow